We value your business and understand that shopping online can make product selection more difficult. This is why we provide a vast pool of information on each product that we sell, from material name and texture to measurements and actual-size images. We encourage you to use this information when you make a purchase, as all sales are final.

You have 10 days from your order delivery date to report any defective items. Such items will be replaced.

• We do not offer satisfaction returns.
• All returns must be pre-authorized. Please email roxane61@creamie.org
• Items must be returned in their original packaging.
• Shipping charges will not be refunded on unclaimed/refused/undeliverable packages.

How to make a return

Contact roxane61@creamie.org. Please include the following information:

1. Your order number, name and mailing address.
2. Products you wish to return and the reason for the return. You will be contacted within 48hrs.

When can I expect my credit and/or replacement?

Please allow up to 5 business days from the date we receive your package for us to process your credit and/or replacement.